Solutions
Accessing Historical Adaptive Cards in External User Manager
Introduction The External User Manager (External User Manager) tool is critical for managing access requests and tracking user interactions. Occasionally, users may encounter issues retrieving historical adaptive cards, especially for entries beyond ...
Resolving Search Functionality Issues in External User Manager (EUM) Documentation
Introduction Users of the External User Manager (EUM) may encounter a situation where search results are displayed, but selecting a result does not navigate to the corresponding page in the documentation. This article provides a resolution to ensure ...
Guest Account Deletion in External User Manager (EUM) when Removed from Entra ID
Introduction This article addresses the query regarding the behavior of the External User Manager (EUM) database when a guest user is deleted directly from Microsoft Entra (previously known as Azure Active Directory). Problem Statement When a guest ...
Troubleshooting Onboarding Process Completion Issues
Introduction This article addresses the issue reported by Bertram, Reinhard where the onboarding process was not being completed successfully, preventing users from joining the intended team. The specific case involves a user from a sister company in ...
Update on Disabling "Tenant Offboarding" and "Team Offboarding" Email Notifications in External User Manager (EUM)
Introduction This article provides updated information regarding the resolution of an issue in the External User Manager (EUM) for Microsoft Teams, where administrators previously could not disable the "Tenant Offboarding" and "Team Offboarding" ...
Understanding "Onboarding Not Completed in Defined Timespan" Function in EUM
Introduction The "Onboarding Not Completed in Defined Timespan" function in External User Manager (EUM) is designed to manage the onboarding process. However, sometimes, users may experience problems with automated rejections and confusion about the ...
Resolving Issues with External User Manager Modifying User Permissions in Teams Manager
Introduction Managing user permissions effectively is an essential aspect of maintaining orderly and secure operations in Teams Manager. However, challenges may arise where the External User Manager seems to remove or modify user permissions ...
Resolving Approval Workflow Issues in External User Manager (EUM)
Introduction This article addresses a common issue encountered by administrators using the External User Manager (EUM) in conjunction with Teams Manager. The core problem revolves around the malfunctioning of the approval workflow post-update, ...
Effective Solutions for Resolving Guest Addition Issues in Teams Manager and Azure AD
Introduction Administrators and users of Teams Manager may encounter issues where guests are not being added to Azure AD groups. This issue impacts the efficient management of user access and collaboration within Teams. Problem Statement The core ...
Setting Up Enhanced Service Account Configuration in External User Manager (EUM)
Introduction This article is intended to guide administrators through the process of setting up an Enhanced Service Account Configuration in the External User Manager (EUM). This setup is particularly relevant for those transitioning from using a ...