Resolving Team Member Display Issues in Teams Manager

Resolving Team Member Display Issues in Teams Manager

Introduction

This article aims to address issues encountered when team members are not displayed correctly after creating a team using Teams Manager (TM). These issues can present as the absence of members in the Teams interface despite being visible in the admin portal and being able to work within the team.

Issue Description

Some users have reported that after creating a team through TM, no members are shown to the team owner, but the members list appears accurate within the Microsoft Teams admin interface.

Troubleshooting Steps and Resolution

  1. Immediate Workaround:

    • As an immediate workaround, removing the owner and then re-adding them can refresh the team’s member list and display all members correctly.

  2. Investigation Status:

    • The issue is currently under investigation. The concern was that sometimes a team logo is correctly provisioned and sometimes it is not.

  3. Further Steps:

    • The issue required reproduction to determine the cause—whether it was the timing of user enrolment or the interface used to add users to the team.

  4. Current Understanding:

    • The issue is not an error with Teams Manager but is suspected to be related to internal Microsoft synchronization processes.
    • Delays in member display can sometimes occur due to Microsoft updates affecting synchronization times.

Anticipated Solutions

A forthcoming release may address the display issue if the cause is identified in time for inclusion.

Additional Information Provided by the Customer

The customer mentioned that similar issues were noticed when converting unmanaged teams to managed ones within TM—members and guests were visible before conversion but disappeared afterward.

Conclusion

The issue of team members not being displayed in Teams after creation through TM is recognized, and a solution is actively being sought. The workaround provided should only be used temporarily until a permanent fix is released.

Support

For further assistance or to report a similar issue, please contact the Teams Manager support team with all relevant details.

Remember to always keep your TM up to date and check for any known issues or upcoming fixes in the release notes provided by the support team.


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