Introduction

Users of the External User Manager (EUM) may encounter a situation where search results are displayed, but selecting a result does not navigate to the corresponding page in the documentation. This article provides a resolution to ensure the EUM's search functionality works correctly within both the Teams Desktop Client and the Web App.

Problem Statement

When using the search feature within the EUM documentation, results appear as expected. However, clicking on these results does not lead to the relevant documentation page. This issue affects users across different platforms, hindering access to necessary information.

Step-by-Step Solution

If you're facing difficulties with the search functionality in EUM documentation, follow these steps to troubleshoot and resolve the problem:

1. Confirm the Issue:

   • Verify that clicking on search results does not open the respective documentation pages on both the Teams Desktop Client and the Web App.

2. Check for Updates:

   • Ensure that your version of EUM is up to date, as updates may contain fixes for known issues, including documentation navigation problems.

3. Report the Issue:

   • If the problem persists, report it to the support team with specific details, such as the search terms used and the expected documentation page.

4. Temporary Workaround:

   • While waiting for a fix, use the table of contents or the index within the documentation as alternative methods to find the information you need.

5. Developer Intervention:

   • The issue has been identified as a task for developers to correct the error where EUM documentation content, sourced from the Teams Manager's database, is displayed incorrectly.

6. Stay Informed:

   • Monitor any communications from the support team regarding the status of the fix.

Additional Tips

• Clear Cache: Sometimes, clearing the cache in the Teams application can resolve navigation issues.
• Web App Preference: If possible, use the Web App version of Teams, which may have fewer issues with documentation navigation.

FAQs

• Q: What should I do if clicking a search result in the EUM documentation does not work?

  • A: Report the issue to the support team and use alternative navigation methods within the documentation until the problem is resolved.

• Q: Will I be notified when the issue is fixed?

  • A: Yes, the support team will update you as soon as a resolution is implemented.

Troubleshooting Further Issues

If other problems arise related to the EUM or documentation navigation:

• Contact Support: Reach out to the Solutions2Share support team for additional troubleshooting.
• Use Alternative Resources: Access online forums or community discussions for temporary solutions.

Conclusion

The EUM documentation is essential for users to navigate and utilize the system effectively. Solutions2Share is committed to resolving any issues swiftly to maintain the quality and reliability of their services.