Resolving Issues with External User Manager Modifying User Permissions in Teams Manager

Resolving Issues with External User Manager Modifying User Permissions in Teams Manager


Managing user permissions effectively is an essential aspect of maintaining orderly and secure operations in Teams Manager. However, challenges may arise where the External User Manager seems to remove or modify user permissions erroneously. This article provides a step-by-step guide for IT administrators on addressing such issues and ensuring optimal performance in Teams Manager.

Problem Statement

Occasionally, the External User Manager might change or remove user permissions. This could lead to complications, including users being unable to access necessary resources, reduced system efficiency, and potential security risks.

Note that this problem statement is derived from a ticket where the client reported that the External User Manager was removing or modifying user permissions, even though the issue hadn't recurred post-release deployment.

Step-by-Step Solution

Here are steps to resolve the issue:

  1. Check the Permissions Allocation Process: Before proceeding to any testing procedures, it's crucial to revisit the permissions allocation process to ensure necessary permissions are correctly granted.

  2. Designate the Service User Account: Introduce a new feature that allows the flexibility to designate a service user account responsible for managing all notifications within the Teams Manager environment.

  3. Start Testing the Application: Once permissions are properly allocated, proceed to test the application.

  4. Provide Feedback: Once testing is concluded, relay the results to the IT support team. If the issue persists, additional assistance will be provided.

Additional Tips

Remember, even a standard user with an E3 license can leverage this service without requiring intervention from a global administrator. Hence, permissions can be assigned to a dummy user, who can then be officially registered as a service account.


1. Can a standard user manage notifications in Teams Manager?

Yes. With the new feature update, a standard user holding an E3 license can manage notifications within the Teams Manager environment.

2. What should I do if the problem persists after testing?

If the issue persists after testing, please contact the IT support team for further assistance.

Troubleshooting Further Issues

If you continue experiencing issues with the External User Manager modifying user permissions, consider the following steps:

  • Review Permissions Allocation: Review all permissions granted to ensure they align correctly with user roles and responsibilities.
  • Check System Settings: Check system settings to ensure they are not set up to override or change permissions without admin consent.
  • Contact Support: If the issue remains unresolved, please contact Teams Manager's IT support for further assistance.

Remember, maintaining accurate user permissions is crucial for effective collaboration and security in Teams Manager.