Resolving Issues with Adding Guest to Groups and Non-rejectable Requests in Teams Manager

Resolving Issues with Adding Guest to Groups and Non-rejectable Requests in Teams Manager

Introduction

This article addresses an issue in Teams Manager where guests are not being added to groups and requests cannot be rejected. This can hinder the efficiency of teams and administrators, leading to a less optimal user experience.

Problem Statement

The user reports two inter-related problems: first, guests are not added to groups within the External User Manager; and second, request rejections in the Teams Manager are not functioning as expected. The user has informed all users to request new teams and start sharing with externals, making this issue extremely frustrating.

Step-by-Step Solution

While the user found the issue resolved in time, here are steps to tackle such issues:

  1. Ensure you have the latest version of Teams Manager installed.
  2. Check user permissions to ensure guests have the right to be added to groups and requests can be rejected.
  3. If the problem continues, contact our support team for detailed troubleshooting.

Additional Tips

Ensure regular updates of your Teams Manager to be equipped with the latest fixes and features. Should the problem recur, do not hesitate to contact our support team immediately.

FAQs

Q: Can Solutions2Share fix this issue for me?

A: While Solutions2Share provides the resources and tools, the problem may lie in the user permissions or software version. Ensure you have the latest software version, and the correct permissions are granted.

Q: What happens if I cannot reject requests in Teams Manager?

A: If you're unable to reject requests, it could lead to unauthorized individuals gaining access to team resources. If this issue persists, contact our support for further investigation.

Troubleshooting Further Issues

  1. Check Updates: Regularly update your Teams Manager to ensure you have the latest bug fixes and features.
  2. Contact Support: If you're still having issues or have any other questions related to Teams Manager, please feel free to contact our Solutions2Share support team.


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