Resolution for Teams Manager Trial Access and Licensing Issues

Resolution for Teams Manager Trial Access and Licensing Issues

Introduction

This article is intended to address the concerns and resolution steps for access and licensing issues encountered by users attempting to trial or license Teams Manager.

Issue Description

Users may face difficulties with Teams Manager such as:

  • Time-out during download and installation attempts.
  • The application not loading past the initial screen.
  • Access not being granted after the trial period has already started.

These issues can significantly impact users' ability to trial and evaluate the Teams Manager software effectively.

Resolution Steps

Clearing Cache or Using Incognito Mode

  • Clear browser cache or use an Incognito/Private browser session to access Teams Manager.
  • This has been identified as a potential workaround for caching issues.

Manual License Issuance

  • In cases where the automated process fails, licenses can be manually issued to the tenant by the Solutions2Share team.
  • This step resolved the access issue for the user and allowed the trial to be fully accessible.

Tenant ID Confirmation

  • Requesting the user’s tenant ID to troubleshoot possible licensing issues.
  • Ensuring that all licenses, including Enterprise licenses, are activated for the tenant.

Support Team Availability

  • Scheduling a meeting with the user to walk through all features and resolve any outstanding issues.
  • Support team members reaching out directly to users to provide assistance.

Final Outcome

Upon manually issuing the licenses and confirming the tenant ID, the user was able to access the Teams Manager trial successfully. Users are advised to contact the support team if they encounter any further issues.

Additional Support

If other issues arise or there are further questions regarding the Teams Manager software, users are encouraged to reopen the ticket or create a new one for assistance.

Conclusion

The Solutions2Share team is dedicated to ensuring that users have a smooth experience during their trial period and that any issues with accessing the software are resolved in a timely manner.

Support Contact

For assistance with Teams Manager or related services, please reach out to the Solutions2Share support team. We are committed to providing the necessary support and guidance to our users.

Remember, if you face any issues with downloading, installing, or accessing Teams Manager, please do not hesitate to contact the support team for help. Clear communication and accurate information such as tenant ID are crucial for swift resolution.


    • Related Articles

    • Resolving Issues with Disabling Guest Access in Teams Manager

      Introduction This article addresses a common issue encountered in Teams Manager where administrators find that they cannot disable the 'Guest Access' option during the team creation process. The article provides a step-by-step guide to resolve this ...
    • Guest Access Restrictions in Teams Manager

      Introduction This article addresses the management of guest access restrictions in Teams Manager and how they correlate to the use of External User Manager. Problem Description A scenario has been identified where there may be confusion about adding ...
    • Handling Naming Convention Issues in Teams Manager

      Introduction This article addresses the challenges and solutions related to naming convention issues experienced in Teams Manager, particularly after updates that may impact the functionality for users with different license types. Problem ...
    • Providing Access to Create Teams in Teams Manager

      Introduction This article describes how to provide users with access to create teams within Teams Manager. This capability is essential for team leads and project managers in managing their teams and projects effectively. Problem Statement The user ...
    • Resolving Approval Viewing Issues in Teams Manager

      Introduction This article addresses a specific problem encountered by users of Teams Manager, where they are unable to see teams for approval in the system. This issue can hinder the efficient management and approval of teams, affecting the workflow ...