Issue with Display Limit for Teams Groups in Unmanaged Teams View

Issue with Display Limit for Teams Groups in Unmanaged Teams View

Introduction

This article discusses the resolution of an issue experienced by a user where not all team groups were visible in the "Unmanaged Teams" view under "Status Overview" after a recent update.

Problem Statement

A user reported that following an update, they could only see the first 50 entries in the "Unmanaged Teams" view, and newer team groups were not being displayed.

Actions Taken

Initial Acknowledgment

  • The Solutions2Share Support Team acknowledged the reported issue and initiated communication with the user to understand and address the concern.

Workaround Testing

  • The user changed their Windows scaling settings from 150% (standard) to 100%, which resolved the issue temporarily.
  • However, all scaling sizes above 100% did not work, indicating a problem that required a fix.

Remote Session Proposition

  • Support proposed setting up a remote session with the user to gather more information and go through each step for an efficient resolution.

Follow-up and Confirmation of Issue Resolution

  • The support team followed up with the user to confirm if the issue persisted or if further assistance was needed.
  • The user communicated that the issue was resolved after changing the scaling settings and no further support was needed.

Resolution

Upon the user's confirmation, the issue was marked as resolved. However, the support team planned to address the underlying problem in a forthcoming release.

Conclusion

The display issue with the "Unmanaged Teams" view was resolved with the user's cooperation, and the Solutions2Share team is actively working to implement a permanent solution.

Support

For any further issues, questions, or feedback, users are encouraged to contact the Solutions2Share Support Team. We are dedicated to providing timely assistance and ensuring a satisfactory experience with our services.

Reminder

Users are reminded that if a similar issue arises or if they encounter any other problems, they should feel free to reply to the email from the support team or to open a new ticket for assistance. Our goal is to address all concerns promptly and efficiently.

Remember, your feedback is important to us, and we strive to improve our services continually. Thank you for your understanding and cooperation.


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