Introduction

This article addresses the management of guest access restrictions in Teams Manager and how they correlate to the use of External User Manager.

Problem Description

A scenario has been identified where there may be confusion about adding guests to a team when the team's manager has disabled guest access. Users may be uncertain about whether they should still be able to add guests or if they should receive a warning that the team has disabled this access.

Solution Overview

When guest access is disabled by a team's manager in Teams Manager, the following behaviors are expected:

• Users should not be able to add guests to the team through the External User Manager.
• Users should receive a notification indicating that the team has disabled guest access.

Steps for Resolution

1. Confirmation of Guest Access Settings:

   • Verify the settings of the specific team to ensure guest access is enabled or disabled according to the manager's preferences.

2. Testing for Expected Behavior:

   • Conduct tests within the environment to confirm that the disabled guest access behaves as expected, and appropriate warnings or notifications are displayed.

3. Feedback Loop:

   • If the behavior does not align with expectations, users should provide feedback and report the issue to the support team for further investigation.

4. Closing or Reopening Tickets:

   • In case the issue is resolved or there are no additional complaints from customers, support tickets can be marked as resolved.
   • If further issues arise or concerns persist, users can reply to the support email to reopen the ticket or create a new one for additional assistance.

Support Commitment

The support team is dedicated to ensuring that users have a clear understanding of how guest access restrictions work within Teams Manager and are available to provide assistance whenever needed.

Conclusion

Teams Manager's functionality is designed to respect the guest access settings determined by the team's management. Any deviations from the expected behavior should be reported for prompt resolution.

Support

For any related issues or additional support, users are encouraged to utilize the support channels to seek assistance. Our team is committed to helping users navigate any concerns related to guest access restrictions and providing the necessary guidance to maintain a secure and controlled team environment within Teams Manager.

Remember, clear communication and prompt reporting are key to resolving any issues related to guest access management effectively.