Introduction

Acquiring Hyperlink licenses is just half the journey; correctly assigning these licenses to the end-users is as crucial. Occasionally, purchasers may experience challenges when trying to assign these licenses. This article provides a comprehensive guide to troubleshoot this problem.

Problem Statement

The central issue arises when the person who made the purchase is unable to assign the Hyperlink licenses to the users. The difficulty often lies in understanding how to allocate administrator licenses and subsequently assign the remaining licenses to the users.

Step-by-Step Solution

1. Access the Licensing Page: The person who made the purchase should first access the following page: https://licensing.solutions2share.com/.

2. Assign Administrator Licenses: Allow the purchaser to assign the administrator licenses to themselves. It's crucial because they are the ones familiar with the product and the users who need access.

3. Assign Remaining Licenses to Users: After the administrator licenses are assigned, the purchaser can proceed to assign the remaining licenses to the end-users.

4. Reach Out for Support: If difficulties persist while following this guide, the purchaser should reach out to the Solutions2Share support team for further assistance.

Additional Tips

Purchasers should ensure they have full administrative rights to allocate licenses. If not, they should seek assistance from their IT department or reach out to their service provider.

FAQs

1. How do I assign licenses in Teams Manager?

Assigning licenses in Teams Manager is done through the licensing page, which can be accessed at https://licensing.solutions2share.com/. Here, the purchaser can assign the administrator licenses to themselves and then assign the remaining licenses to the users.

2. What if I cannot assign the licenses myself?

If you encounter difficulties while assigning licenses, you can reach out to the Solutions2Share support team. They can offer assistance and guide you through the process.

Troubleshooting Further Issues

If difficulties persist when assigning licenses in Teams Manager:

• Check for Permission Issues: Ensure that the purchaser has the necessary administrative rights to assign licenses.

• Consult Provider’s Support Team: Reach out to the provider's support team for further guidance and assistance.

It's important to handle these requests promptly to ensure end-users can utilize their Hyperlink licenses effectively and promptly.