Introduction

This article is created to assist customers who have encountered issues with purchasing additional licenses for the MindMap application, particularly when an extra license has been bought accidentally.

Issue Description

You may find that you have purchased an extra license for the MindMap application that is not needed. This could result in the license being displayed as a separate purchase in your license management portal.

Immediate Steps

Here's what you can do if you've bought an extra license by mistake:

1. Check Your Purchase Source:

   • Confirm if the purchase was made through the Microsoft Store or another platform.

2. Subscription Cancellation:

   • If the purchase was made through the Microsoft Store, you could cancel the extra subscription by following the guidelines provided by Microsoft.

3. Contact Microsoft Support:

   • Since the purchase was made in the Microsoft Store, it's recommended to reach out to Microsoft support for cancellation and refund queries.

Adding Additional Licenses

If you need to add more licenses to your existing subscription without creating a new one:

1. Access Your Subscription:

   • Go to your Microsoft 365 admin center and navigate to the 'Billing' section.

2. Modify Your Subscription:

   • Find the subscription you want to modify, and there should be an option to "Add/Remove licenses."

3. Adjust License Count:

   • Increase the number of licenses as required, and the changes will reflect in your existing subscription.

If You Need Further Assistance

For guidance through these steps or any issues encountered:

• Reply to Support: Respond to the support message you received if you need additional help.
• Contact Solutions2Share Support: Reach out to our support team for assistance with issues related to the MindMap tool.

FAQs

How can I avoid accidentally purchasing extra licenses?

• Always double-check the quantity before finalizing your purchase, and ensure you're modifying an existing subscription rather than starting a new one.

Can I get a refund for the accidental license purchase?

• Refunds typically depend on the platform through which the purchase was made. For Microsoft Store purchases, contact Microsoft support for their refund policy.

Conclusion

Accidentally purchasing an extra license can be rectified by following the right cancellation procedures or modifying your existing subscription to manage the number of licenses correctly. Always ensure to reach out to the correct support channels for resolution.