This article addresses several common issues encountered in Teams Manager, focusing on an array of problems, including issues with the request overview, help section, mail notification, request approval process, and InfoTab functionality, that were reported by a user.
The user reported the following concerns:
In the request overview, the 'Approved By' and 'Request By' categories reported 'User not found' for all approved requests.
In the help section, a white page error occurred in the desktop client, while the 'knowledge base' and 'create ticket' functions caused errors in the web client.
Despite all email notifications being disabled, the user received an automatic email from Microsoft every time they were added to a team.
When the user approved a request and was added to a team by Teams Manager, they were not listed as an owner or a member in the request.
Issues with the InfoTab in dark theme and visibility of the InfoTab to other members or owners of the team were also reported.
These problems were reported after an update of Teams Manager and caused disruptions to the user’s operations.
Request Overview: Often, the 'user not found' error can be resolved by refreshing the page or logging out and back into Teams Manager.
Help Section: A white page error is usually a cache problem. Clearing the cache should resolve this issue.
Mail Notification: The automatic email sent when a user is added to a team is a Microsoft-driven feature and cannot be blocked from Teams Manager directly. Review Microsoft's documentation on how to manage email notifications for teams.
Request Approval: The Approver of a team is assigned to the team to facilitate the creation of the Planner as a tab in the team. If the Approver is not listed as Owner or Member when creating the team, they will be removed from the team after provisioning. This is a Teams Manager feature.
InfoTab: The InfoTab's usability and visibility are controlled by Teams Manager's settings. Review the settings and adjust as needed.
Always clear cache regularly. If problems persisted after trying these solutions, reach out to the Solutions2Share support team.
Why do I get an email every time I'm added to a team despite having all email notifications disabled? The email notification sent when a user is added to a team is a Microsoft feature and isn't controlled by Teams Manager.
Why can't other members or owners see the InfoTab? The visibility of the InfoTab is controlled by Teams Manager's settings. You may need to adjust your settings.
Review Logs: Check Teams Manager logs to understand issue sequences and timings.
Contact Support: If issues persist, reach out to the Solutions2Share support team.
These solutions should address the reported issues. If problems persist after these steps have been followed, reach out to the support team at Solutions2Share for further guidance.