Account expired - Apps don't get deployed

Account expired - Apps don't get deployed

​Symptom

Either no site is getting created or specific parts are missing, e.g. Apps won't get installed in a workspace. 

Cause

It's very likely that the service account used by Collaboration Manager 365 has expired. This happens when password expiration is enabled in your tentant (which is on by default)

Resolution

Disable password expiration for the account used by Collaboration Manager 365. Also make sure it's prefix is always @<tenant>.onmicrosoft.com.

Use the following PowerShell example to set password never expire for just one particular account:

Connect-MsolService

Set-MsolUser -UserPrincipalName <user ID> -PasswordNeverExpires $true 

After that, please save your Collaboration Manager Template (again) and run a sync on your affected workspace or create a new one.

More Information


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